Our guarantee
Here at Curtis we offer the real deal when it comes to a customer guarantee. We have a no nonsense, no smallprint guarantee - so here is the deal. Each handmade frame sold goes out with such confidence that we can offer a full guarantee against total frame failure. That means a brand new frame if you total it beyond repair within the times listed below. That's the sort of confidence we have in the frames we build.
Here are the guarantee periods for each style of handmade frame we make:
- Hardtail Frames - 4 years from date of purchase against total frame failure
- Trials Frames - 1 year from date of purchase against total frame failure
- BMX Frames - 2 years from date of purchase against total frame failure (Motocross) and 3 years from date of purchase against total frame failure (Titan)
- Suspension Frames - 4 years from date of purchase against total frame failure
- XC / Freeride Frames - Free frame repair for life (see below)
- Racelite Frames - Free frame repair for life (see below)
We also offer a lifetime guarantee on ALL our handmade frames which means should it break, your frame will be repaired by us free of charge for life. Paint and frame decals come to a cost of £65 on all frames repaired. After repair, your frame comes back looking as new as the day you bought it. Our guarantee covers every type of frame failure including head tube flaring.
So there we are, it couldn't be much simpler than that. Keep looking for any small print - we assure you that you won't find any!
Return address
Curtis Bikes
Unit 2, The Stables
Stowford Manor Farm
Wingfield
Trowbridge
Wilts
BA14 9LH
Frame Renewal
We like our frames to look as best they can from the day you buy them to the day you part company with them, and because of this we offer a frame renewal service. If your handmade frame is looking a bit tatty or beaten up, you can return it to us and we'll give it a new lease of life. For £100 we will shot blast your frame of its paint, repaint it in a colour of your choice and finish the frame off with new decals so it comes back looking as good as new.
During this frame renewal it may be possible to have minor frame alterations or repairs made to your frame, for instance if you no longer need those canti mounts you originally asked for or you think your chainstays could do with a grind plate added.
Please contact us to discuss the possibility of frame alterations, minor repairs or if you're just fed up with the colour of your bike and think it deserves to look as good as day one!
Please note this renewal service is not available on our 4130 range of frames.